coldtrick / user_support
Offers different community master features to support your users
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ColdTrick
www.paypal.me/ColdTrick
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Type:elgg-plugin
pkg:composer/coldtrick/user_support
Conflicts
- elgg/elgg: <6.0
This package is auto-updated.
Last update: 2025-10-30 13:06:27 UTC
README
Offers different community master features to support your users.
Features
-
Contextual Help: Write help text on the page where it applies
-
Support Tickets
- Allow your users to ask a question
- Assign Support Staff to handle tickets
- Get notifications when
- A new ticket is (re) opened
- A ticket is closed
- A comment has been made on a ticket
-
FAQ
- add site and group FAQ's
- promote support tickets to FAQ items
- organize FAQ's with tags
- search FAQ by multiple tags and free text search